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Delivering remote end-user computer solutions
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minimizing on-site interventions and increasing uptime

Client

Hungry Lion

Location

Johannesburg, South Africa

Type of industry

Quick Service Restaurant

Business Unit

Digital Business

Abour CFin

Customer: CFin (Clint)

Industry: Microfinance (Microloans)

Started with Altron FinTech: 2001

Products: NuPay, potential interest in NuCash

CFin, a microfinance business, it has been with Altron FinTech since 2001. The business specializes in offering microloans, and over the years, Altron FinTech has provided reliable solutions to help them operate smoothly.

Our service level provided to Pepkor ensures

99.7% trading availability

across all the stores under support

The business challenge

As a microloan provider, managing cash flow and ensuring timely payments is critical to the business. The ability to work from home and maintain operational flexibility is important for them, especially in today’s fast-paced environment.

We're able to navigate South Africa's infrastructural challenges.

The solution

CFin has been using NuPay, a flexible and secure payment solution that has been a part of their operations since the start. The service has allowed them to manage payments efficiently and benefit from the added flexibility of remote work.

 

The Results

Working with Altron FinTech has provided the following benefits to CFin:

Flexible operations: The system allows Clint to work from home, offering the flexibility needed in the microfinance industry.

Quick payments: The reliable cash flow enabled by Altron FinTech products ensures timely payments.

Customer service: Clint has found the help desk on the website and the call center to be incredibly helpful, making it easy to resolve any issues that arise.

Customer feedback

Clint has had a positive experience with Altron FinTech, rating them 8/10. While the system has been efficient and helpful, there’s potential for additional value-added services such as NuCash, which could be explored through their account manager.

“They are efficient with any problems I have.”

Pepkor

Conclusion

CFin’s long-standing relationship with Altron FinTech is a testament to the reliability and flexibility of the services provided. As the business continues to grow, there’s potential to enhance their experience with additional offerings like NuCash. Clint remains a satisfied customer, praising the quick payments and efficient customer support received over the years.

 

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