About Wen Finance

Wen Finance has evolved and changed the way they operate as a result of the continuously expanding lending industry during their extensive involvement in the microfinance sector. They continuously strive to promote financial inclusion among the general public and have branches all over South Africa. Over the years, by collaborating with Altron FinTech, they have developed a reliable and positive connection with their customers, utilizing Altron FinTech’s platforms and solutions to offer them quick, secure, and safe loans and payment choices.

The business challenge

Load shedding and connectivity are two of the major issues Wen Finance encounter in their locations throughout South Africa. Many companies find it difficult to connect and provide loans while there is load shedding, but doing so is crucial to maintaining their operations. Loadshedding has had a profound impact on them. Along with loadshedding, compliance is a big component for Wen Finance, they need to always ensure that they are providing their customers with compliant, safe and secure loans when lending.

The solution

They deployed Delter’s loan management solution, which enabled them to handle their loans more effectively and remain compliant thanks to the loan management system that was implemented. They offer their customers loan payment options through DebiCheck, which is secure, dependable, and simple to use, in addition to the loan management software. Although they have offices all over the country, including their head office in Johannesburg, they believe that Altron FinTech’s solutions and top-notch customer service has given them the chance to grow their company. When asked if they would recommend Altron FinTech and the solutions to other companies, they answered emphatically in the affirmative.

Results

Wen Finance hopes to integrate the recently released Kwik Kadima solution soon to address their loadshedding problems and allow their agents to continue operating even when the power is out. They will be able to uphold the high standards they have set for themselves and retain their competitive edge in the market if this solution is made available in their branches. While working with Altron FinTech, Wen Finance now has the assurance that all of its systems and procedures are completely compliant, and its customers benefit from having a secure debit order solution that meets their requirements.