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Dima Finance is an accredited financial institution established in 2002, providing short-term loans and funeral cover solutions to individuals and businesses across South Africa. Operating in the competitive microlending space, Dima Finance prides itself on fast, convenient online services with 24-hour payouts for approved customers.
In microlending, collection rates are the difference between profitability and failure. With thin margins and high-risk lending, Dima Finance faced critical operational challenges that were directly impacting their sustainability:
- Low collection rates hovering between 60-70%, below industry standards.
- Need for instant access to payment systems, even when away from the office.
- Time-sensitive customer demands - microlending customers often need solutions within minutes, not hours.
Altron FinTech implemented DebiCheck, a secure authenticated debit order system that transformed Dima Finance’s operations:
Mobile-first DebiCheck access
- Real-time access to DebiCheck via mobile devices
- Ability to create authenticated debit order mandates on-the-go
- Instant customer acceptance and transaction completion from anywhere.
- Secure, authenticated collections
- DebiCheck authenticated debit order processing reduces disputes and failures
- Enhanced monthly collection cycles with customer-approved mandates
- Improved payment success rates through verified authorisations.
- Dedicated support
- Assigned account manager for personalised service
- After-hours support availability
- Ongoing training and technical assistance.
